Here’s a list of common errors on the Protocol. Didn’t find the solution? Please, let us know in our community. In some instances, along with these messages, you may receive a unique logId. This logId serves as a distinct identification for the error encountered and can be essential when contacting our technical support for a quick and efficient resolution of the issue.

StatusNameDescription
400Bad RequestInvalid parameters structure on request body.
401UnauthorizedAPI_KEY is invalid or missing.
403ForbiddenAPI_KEY can’t access this resource.
404Not FoundThe resource could not be found.
415Unsupported Media TypeContent-Type doesn’t match with the request body.
429Too Many RequestsRate limit exceeded.
500Internal Server ErrorThis is an unexpected server error. Please, contact us for support.