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Troubleshooting
Find out the common extended error messages you may encounter while using our system
Here’s a list of common errors on the API. Didn’t find the solution? Please, let us know in our community. In some instances, along with these messages, you may receive a unique logId. This logId serves as a distinct identification for the error encountered and can be essential when contacting our technical support for a quick and efficient resolution of the issue.
| Status | Name | Description |
|---|---|---|
| 400 | Bad Request | Invalid parameters structure on request body. |
| 401 | Unauthorized | API_KEY is invalid or missing. |
| 403 | Forbidden | API_KEY can’t access this resource. |
| 404 | Not Found | The resource could not be found. |
| 409 | Conflict | The resource could not created or updated due to a conflicting condition. |
| 415 | Unsupported Media Type | Content-Type doesn’t match with the request body. |
| 429 | Too Many Requests | Rate limit exceeded. |
| 500 | Internal Server Error | This is an unexpected server error. Please, contact us for support. |