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A customer represents the entity on whose behalf transactions are executed—the beneficial owner of wallets, balances, and payment activities within the platform.

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Who is a customer?

Customers can be:
  • Your business itself (the entity contracting Lumx infrastructure)
  • Your end users (individuals or businesses using your platform)
Each customer operates independently with their own compliance status, wallet, and transaction history.

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Customer verification

Every customer must complete identity verification (KYC) to transact on the platform. Upon creation, customers enter a verification workflow with the following statuses:
StatusDescription
NOT_STARTEDCustomer created but verification not yet initiated
UNDER_VERIFICATIONDocuments submitted and being reviewed
APPROVEDVerification complete—customer can transact
TEMPORARY_REJECTIONAdditional documentation required
FINAL_REJECTIONCustomer permanently rejected
If a customer receives TEMPORARY_REJECTION, you’ll be notified of the specific documents needed to proceed. Resubmit the required information to continue the verification process.
For detailed compliance requirements and supported documents, see Compliance Requirements.

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Stablecoin accounts

When you create a customer, Lumx automatically provisions a secure wallet for that entity. This wallet enables:
  • Holding multiple stablecoin balances
  • Sending and receiving crypto payments
  • Converting between fiat and stablecoins